Business Central support and managed services
Functional and technical support for Business Central after go-live: user queries, fixes, enhancements and update reviews, under a support arrangement agreed around how critical the system is for you.
The challenge
After go-live, an ERP keeps changing: new users, new requirements, Microsoft updates, integration endpoints that move. Without a support partner who knows the configuration, small issues linger and knowledge disappears when people leave.
Technology we use
How we approach it
The same four steps apply whether the project is a rollout, an integration or a fix. Only the depth changes.
Agree the support model
Coverage hours, response targets, escalation paths and communication channels are written into a support plan. We don't promise what the plan doesn't say.
Triage and resolve
Functional questions, data corrections, bugs and permission issues are logged, prioritized and resolved with a clear record.
Prepare for updates
Microsoft release waves are reviewed against your extensions and integrations before they reach production.
Improve continuously
Recurring issues become enhancements or training, so the ticket count goes down over time.
What is included
- Functional and technical issue resolution
- Small enhancements and report changes
- Review of Microsoft release wave changes against your extensions
- Integration and job queue monitoring guidance
- User and permission administration support
- Environment and sandbox management guidance
- Data correction requests
- Documentation and knowledge base upkeep
What you get from it
- Named people who know your configuration
- Fewer regression surprises after updates
- A predictable route for enhancements
- Continuity when internal staff change
Related pages
Related services
Frequently asked questions
What is included in Business Central support?
Typically issue resolution, small enhancements, update reviews and advice. The exact scope, hours and response targets depend on the support plan we agree with you.
Can you support a system another partner implemented?
Yes. We begin with a handover review of configuration, customizations and open issues so support starts from facts.
Do you offer round-the-clock support?
Coverage depends on the plan. We can discuss extended hours or cross-time-zone coverage where your operations need it.